Why was I Charged?

We at Talk Home App understand how big of a nuisance it can be when anyone is facing unknown charges. To avoid such incidents, we have a zero hidden charges policy. However, if you feel like we have charged you wrongly in any way, we will investigate the reason along with the se amount and do the necessary to revert those charges on an immediate basis.

Still, some reasons may have deducted specific amounts from your account. Some of the primary reasons are:  

Did You Subscribe for Automated Resubscription?  

At Talk Home App, a significant number of our esteemed customers based in over 240 destinations worldwide choose to subscribe to their favourite mobile recharge packages for automated resubscriptions. This function helps our customers save time and enjoy secure and unlimited mobile credit on their mobiles.

There is a chance that you are experiencing deductions because of the automated resubscription option, which is perhaps mistakenly opted by you. We recommend checking your mobile recharge history or check out the previous transactions you made at Talk Home App. If this is the case, you can uncheck the resubscription option.

Did You Use a Credit/Debit Card for Payment with A Different Currency?

There are instances when our customers buy our most affordable international mobile credit promotion packages with a credit/debit card having a different currency. If there was a difference in the currency used by your card to make payments at Talk Home App, chances are your bank might have deducted some currency exchange fees.

If this is the case, you can reconfirm it with your bank about the charges on your particular transaction with us. If you need more information about this, connect with our customer support service to get guidance properly.

Did You Choose the Right Amount of Money for Buying Our Mobile Credit Promotions?

Talk Home App serves a global market; this means that we deal in all the global currencies. Sometimes, the prices of our unique international mobile top-up promotions may vary based on the currency you are choosing to make the transactions. However, these variations are based on real-time exchange rates and do not incur additional costs.

There might be a chance you made a transaction with a different amount of money; it can happen to anyone. If this is the case, you can share the details of the particular transaction to analyze and offer you a promising way forward. In case of a transaction error, email the whole situation with the transaction id at cs-app@talkhome.co.uk, our support staff will respond as soon as possible.